I needed to replace my recliner because I am unable to raise the leg rest anymore. Browse the largest selection of top-rated furniture, mattresses and accessories. I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." While I continued to ask him to hear me out he was simply not interested in wasting his time. Beyond that, I can't give much of a review as we hardly use that room. I'm reading all the bad reviews here and really am surprised.. This visit was an absolute breeze. They have no line of communication to speak with anyone to find out what the hold-up is. Great experience at this store today. I recommend this store,the manager Hana Haleem,give us a very nice service,polite and realy profesional,thank you very much!!!! Thank you, Patty!! Although I spent over $7000 on a La Z Boy sectional due to the La Z Boy brand, I will never do it again. These new couches are slimmer and therefore the arms are less cushioned, but the lovely throw pillows that were included with the couches add a supportive and festive touch. Found a small flaw first time, but they took care of it easily and quickly. The manufacture warranty is 1 year only.. Don't let them tell you this will last 30 years like they told us. Checked with furniture store who said we had to pay to get it restuffed. I said i never expected that a 4500 set would break in 8 mo and 13 months. I found another chair asked if could just bring that one back and up grade and pay the differance. So, why one star? When I called back in 2 weeks, a different person told me that since the chairs needed to be manufactured, it would take 6 to 8 weeks, plus shipping time. Furniture shopping today and we got a beautiful recliner, a swivel chair and 2 end tables with built in USB port and outlets to keep things nice and neat. Called store to check on it no response , went to. I was very happy with their response and happy with the Store Manager (Jason) in Louisville to help resolve this issue. I've discovered that only covers parts. I will remember him the next time I am in the market for furniture. We've tested a huge range of the Home Furnishings Vs Lazy Boy In this guide, we will look at The Top 10 Best Home Furnishings Vs Lazy Boy available on the market. She emailed my wife the complete price of what we wanted. Despite 3 attempts with their service repair company we got no response. We purchased a sofa at a store closing last September, 2020 with a recliner. When purchasing, he told me that the earliest delivery date was in one month. We went home and thought about what we wanted to do. We tried twice with both the Glendale and Prescott stores and it was like pulling teeth to get a designer to come to our home. They are so stiff that it takes all my strength to try and make it recline. Now we have to retain an attorney, call the local news channel or just put it out with the trash and start over with a different company. Just bought the most perfect recliners. After I was hospitalized and took over hubby's recliner I started looking on Craigslist for a good recliner. She is the perfect mix of friendly, professional and knowledgeable. Really? Matt was so sweet and patient with us. Really?? Today, Lazy Boy is one of the leading furniture retailers in the UK, offering a wide range of products including sofas, chairs, recliners, and more. The leather has peeled away from the fabric backing in all wear places. 3 little tables? Ordered Harbor Town Recliner On July2, 2021. It is also important to note that you will pay almost $200 for delivery in some cases when buying from Lazy Boy. La-Z-Boy Pinnacle Mineral Rocking: 4.8/5 stars based on more than 885 reviews. Winner: La-Z-Boy is a clear winner in the price category because it has a broader range of products suited to all budget classes. They placed the furniture where I directed and were very polite and friendly. I called it in to have someone come and look at it and fix it. Then we got directed to a "district manager" Jonathon. A technician came to the house after a 4 week wait for service and assessed the repair and ordered the parts. It also prevents us from using a coffee table. Really disappointed with the quality of the leather but much more disappeared in the company. He was very gracious and provided great service. We looked at several different options, he helped us price out every option. My husband is an Engineer, and he said the construction was great. So many fun choices with such comfort. We had a choice of going to 3 "La-Z" stores and selected Santa Rosa. Was helped by Joe, who we told we are just looking. I forgot to mention that we bought ours in late summer/early fall during their annual upholstery sale. As noted earlier in this thread, we have a La-Z-Boy reclining loveseat (now over 12 years old) that has never needed any repairs or replacement parts. Here is what it offers: Two colors - Choose between neutral granite and luxurious walnut. We bought DH a power reciner by Palliser over two years ago. I brought it back to the location and they stated there was only a 1-year warranty on the "fabric" which they called "renew". We completed our transaction for a new recliner and was told the old chair would not be picked up plus there would be a delivery charge of $99.00 for the new chair. The second came 1.5 months laters and did not bring much. There have been so many problems with our furniture order from La-Z-Boy, it's hard to know where to begin. We were so delighted with all the many styles of recliners that was available, we made our choice, bought it, and was out the door in a hour. We are also going through Executive.Escalations@la-z-boy.com but still the worst support i've gone through. Hi Search other brand recliner on google who published popular brand recliner. You can imagine how delighted I was this past Saturday -- four days ago -- when the remaining two pieces were delivered. Chair Should Have Been Replaced Immediately Without Jerking Around This Repeat Customer. I turned the chair upside down and found that 3 of the 4 small screws connecting the base to the frame had broken off. Furniture delived on time, and everything great. The only problem we had with one of them was the fabric we chose was kind of an open weave and it tended to catch and pull. I guarantee you this, I would have spent more time looking if it wasn't for t h is. If they had just repaired and recovered the chair, I would be a happy person. Labor is charged at a rate of $124 per hour. Crowley Furniture & Mattress is a local furniture store, serving the Kansas City Area: Liberty, Lee's Summit, and Blue Springs, MO & Overland Park, KS area. In-Home Design. For reasons we cannot figure out, my chair but not my wife slides backwards and has to be pulled forward at least twice a day. I have a lower back problem and this chair is the only one that fit me best and relieved my back.I still like the mechanical features of the Lazyboy best! I can have my feet on the floor and still have the back reclined a bit. This is one of the helpful article on top 10 recliner in 2018, you may read here. We had to take time off of work and schedule him to come out THREE TIMES. He was very knowledgeable about the kinds and warranties and fabrics and the many choices there were. Therefore, it was obvious we did not get what we ordered! With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands.When it comes to customer experience and sentiment, many long-term shoppers of La-Z-Boy products are satisfied with their pieces. He asked if i bought a warranty and i said no. When I viewed the more than 400 complaints to BBB in 2020, I saw that LazyBoy no longer cares at all about quality, farms out repairs to a different furniture repair company, leaves customers on hold endlessly (which hiring would fix), delays warranty service for months (which hiring more staff would fix), and pretends to care while disregarding the issues. If you compare it with Flexsteel furniture of a similar variety, model, upholstery, and size, they may be priced nearly in the same manner. It's the first time I had bought anything from Lazy-boy, and I will never shop there again. I see from the other two reviews on this site that we are not alone. This is my 1st ever La-z-boy purchase. Here is a link that might be useful: Rating manufacturers of leather furniture, It sounds as if function is your primary objective. Three times I have been on hold - disaster. My 3000 $ chair stopped working 1 month after I received it. Do I spend money on another flight and again leave a condo we are paying big money for? However, there are some disagreements when it comes to to the in-store buying experience and percveived quality in some cases. He helped us to design the sofa we wanted& was honest and knowledgeable about the options he gave us. We noticed the clearance prices which were surprisingly affordable. He answered every question we had. We have no "new" furniture in our old house. How the hell do you expect only one woman to dismantle, move, load into a truck that I don't have, and bring in furniture this size?!! No more lazy boy. We bought it at Best Furniture in Fort Thomas,KY. Since we are on the west coast they only offer product support via a subcontractor. It's a soft, wonderful stylish leather, that looks great in our Family Room. When she returned it, she said she loved sleeping in it. In my opinion, everything's negotiable. So I went to La-Z-Boy furniture. When I went back with a few questions he was not there but the salesman that helped me was equally informative and helpful. Lazyboy has more positions on their chairs than the others do. We were told 4-6 weeks to receive the new arm for the couch. I now have to drive to the store to talk with a person. Chantal even came by our home to insure the furniture selected worked well in our Master Bedroom and upstairs TV room. One advantage if your hubby is tall. Two servicemen from Comfort Care advised nothing is broken on the couch - this is how it is made. We bought a nice recliner here years ago, to replace my Dear Old Dad's old one which we had for decades that broke down. (Wow, real leather on a sofa is not cheap! Go get a Flexsteel instead! Most Lazyboy styles come in a tall man's version. You have to bring couch in, They pay for parts and you pay $75 an hour labor. That is always appreciated when you get such excellent customer service! I'd stick with known brands as the mechanism needs to be of good quality. Patty knows how to treat a customer. The frames on 2 pieces of our sectional couch cracked within a few weeks. Mine is a Lazyboy20 years old and on it's second fabric cover. We bought 2 recliners. Old school enthusiasts will enjoy this recliner. Least amount of time I have waited on hold is 1 hour 6 minutes. He was also friendly, straightforward, and did not try to pressure us. The salesman stated he used to work at the La-Z-Boy store! Well, they are living up to their names - the lazy boy is sure that. I would never shop here again, nor would I recommend them. My parents always had La-Z-Boy Furniture growing and in the last 30 years had 2 sets of couches and love seats purchased through them. Despite supplying my bank with copies of all e-mails & the order form to dispute the business' fraudulent claims, after about 6 weeks or so they went ahead and released the payment to the business. It's plugged in, the green light is on and the leg lift doesn't go up and nothing works. Lazyboy just didn't hold up well for my DH. I bought the Lazy boy chair thinking that it would last for some time since I thought they were well made. Cannot sit close to the arms of the chairs. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands. Plus, they're more comfortable it seems, and easy to get in and out of compared to other recliners. Meanwhile, I had no chair. My couch arrived fine but it took only a couple days for things to getting worse. Do you remember the name of the style? La-z-boy has great service and good quality, so I want to make sure the fabric is nice for the life of the furniture. I will certainly think twice before ordering anything from the Lazy Boy Furniture Gallery in the future. No notification that it was coming. They called to let us know that we could go pick it up. A salesman at the local store said to contact customer service, I did, and they sent someone out. I then was told I would receive a call within a week. Ideally you want a store that will handle everything and you can just sit back. The last purchase was a leather sectional ($$$). Kelly saw us and left her meeting. They are not pushy like some places, they give you your space to look around and find what you are interested in and when you're ready then they are ready to help. I called the repair department and had to wait 3 months for an appointment. for 12 mos - Total $689.991 with a Wayfair credit card Shipping to Boydton - 23917 1. I went in to Lazy Boy to test the remote on my lift chair to determine if the remote was bad or if the motor in the chair was bad. Furniture is expensive, to have it completely peel apart a few years after purchasing is disappointing. The experience dealing with La-Z-Boy has been awful from the start. He made you ease and let you take your time in making a decision. Top Rated Best Home Furnishings Vs Lazy Boy 1 Christopher Knight Home Neville PU Push Back Recliner, 2-Tone Brown 1 Buy Now Normal: 38. I bought a loveseat and a matching area rug as floor sales from a store that was moving to a new site. Extra 30 percent off and zero percent financing today. Trust us , we own several rooms of cheaper furniture we are much happier with and firmly believe they are much better quality and more comfortable .. Also just noticed a possible " dangerous design problem" of chairs completely tipping backward while sitting in them .. Stay tuned because we have no idea how Lazy boy is going to handle this issue with brand new chairs .. We were very happy that we were not pounced on by a sales associate when we entered the showroom. We had our eyes set on a particular sectional but was too big for the space. Our assortment of product lines and styles give you the freedom to mix and match the furniture that best fit your life, plus the luxury of beautifully coordinated pieces. He was extremely patient and informative and helpful. Such a disappointment as they used to be such great qualit. Oh by the way, they no longer use this fabric. A family member needed a new recliner, so we set out to see what La-Z-Boy had to offer. We opted for the faux leather.) Just an FYI we still own a couch that looks new that we purchased over well over 14 years ago. Call every furniture store near you.including the high-end furniture stores, JCPenney, Macys, Sears & Relax the Back and ask the brands of recliners they carry. The BBB shows 32 complaints about this company for various reasons. He really put himself out providing individual service. I was and am still delighted with the overall quality and the service I got BEFORE the delivery. Store Gave Me A Number To Call For Service. I found a very similar, but a little more feminine looking Lazyboy that had belonged to the young man I purchased it from Grandmother. Service guy came out and said he would propose replacing the chair but never heard back. I strongly agree - La-Z-boy used to be a good brand, but they no longer are reliable. The few things she didn't know she was happy to find out for us and did so quickly and pleasantly. I would never buy a Lzee boy product again. You did a great job Kelly. Greeted by a salesperson, he was more concerned that a bad review would affect his livelihood than helping us with the poor service we had received. Go see Patty to find the right furniture for you! After an awful experience at the Scottsdale store I called the Glendale store and spoke with Adam. My complaint was elevated, Lazy boy took the time and consideration in resolving my complaint giving me an option of store credit due to the seriousness of the repair (frame and structure damage). We tried to give it a go, but a few weeks later, after the holidays, my wife called the store to address the issues. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! Today, August 12 I have been on hold so far 1 hour and 10 minutes. The screws fell out on the bottom the wood creaked and cracked all the time And it wasn't long before the back broke down in the seat bottom broke down. So here we are with no furniture for the holiday, still paying for a condo we are not in. Having no way to dispose of the 3 damaged chairbacks in large boxes, we were told by the escalation specialist to contact the distribution center and they'd arrange to pick up the 3 large boxes with the old chairbacks. We recently bought a new sleeper sofa. I highly recommend Lazy Boy products. Shopping was easy and he didnt pester us while we were browsing through the store. It was noted at delivery and a technician came out and fixed it. It's a $2400.00 leather couch. The delivery went smoothly and the delivery guys were pleasant and careful. This isnt a matter of supply chain slowdown. Was not honest. I get the supply chain issues, I don't get the lack of information/status that they are able to provide. Wanted to exchange one, would not give a penny credit towards a new purchase. We are happy with it. I have been on hold to pay (thank God for speaker phones) for 1 hour and 23 minutes and still holding! He loves his older model Lazyboy leather recliner, which reclines nearly flat, and probably will never replace it. Just wished more actual products on premise hope items ordered are just as view in catalog and viewer!! I think lane is best.Lane is a branded company of furniture world.They provide best quality and service. Patty was the opposite of all of those. The first was for two reclining chairs, and within months the cushioning had noticeably flattened with only light usage. Some of the parts are welded together but the welds were substandard. I've noticed the seating area is so wide that guests look like they are reclining. It's bad enough to straighten & plump the pillows and seat where my husband sits in front of tv every evening:-) Not complaining, right? Just like their recliners, chairs, and sofas & sectionals, La-Z-Boy's ottomans are customizable, so you can choose the exact fabric/color to perfect match and complement your other pieces. Adjust the legrest with a convenient side-mounted handle. Don't shop here! Most people who have commented on a particular brand and its durability have referred to furniture they've had for many years - a testimony of how reliable some of these brands were in the past. His father had his own spot. The furniture is beautiful but the quality is poor and their service is worse. After the sale we had poor customer service and for what should have been handled at the salesperson level we had to go to the district manager level to get many of the basics such as furniture arrival and delivery done. Not sure what the issues are supposed to be with them? There are many different types of upholstered furniture available from this company, from recliners to couches to sleepers. As reported in the January issue, Ethan Allen's Preston 207693 sofa ranked first in the magazine's comparison of frame construction, cushions, spring support, upholstery quality and other factors.. No matter how bad it gets, LAB has absolutely no obligation on their part to do anything. Was very excited to finally own the legendary recliners, only to find out that they are poorly constructed. This is not your grandfathers La-Z-Boy design. Very simple and easy to find what we wanted for a price/color/style we liked as well. You might even hear people referring to their reclining chairs by this brand name even though there are many other recliner manufacturers, such as Ashley, Bassett, and Lane. We have been told it is normal. Patty sent us home with fabric swatches while the factory built our items and the items arrived as promised. Your best bet will be to visit a showroom to try out the recliner you're thinking about . On November 1, 2021 we purchased a lounger and fully paid for purchase. It took 10 months for my sofa and love seat to arrive and it arrived defective. He was very helpful in showing us the couches that were what we were wanting. I have also had problems with the leather dye rubbing off. End of story. I was told that they would call around 5pm for next-day delivery. Lots of personal attention and so many options. August of 2020 bought a couch a the Springdale Arkansas location. 3-position locking legrest for added safety and support. Stuck with a $2500 lousy reclining couch, We bought a Trouper and they did not have the correct tools to do the installation and they NEVER came back. Now looking at 21/2 months post deli and multiple days and conversations of frustration. I guess the biggest thing for me to remember is that the prime concern is comfort for DH, as he will be the one sleeping there fairly often. 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